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Minimum Service Delivery Standards (MSDS)
Frequently Asked Questions
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What is MSDS?

The Minimum Service Delivery Standards (MSDS) define a set of benchmarks for minimum level of mandatory services that a healthcare establishment (HCE) is responsible to deliver and patients have a right to expect. It entails a package of yardsticks essential for all the healthcare establishments at primary, secondary and tertiary levels in Punjab to improve measure and assess their performance towards ensuring quality of healthcare service delivery.

What is the importance of MSDS?

The Minimum Service Delivery Standards (MSDS) encompass salient elements of healthcare system requirements as well as service standards that can be easily implemented by a healthcare establishment and monitored by the Punjab Healthcare Commission through an objective and transparent evaluation process to assess a healthcare establishment’s level of compliance with the standards.

How were the MSDS developed?

The Minimum Service Delivery Standards (MSDS) came into existence pursuant to the promulgation of the PHC Act 2010, which heralds the beginning of a new paradigm of healthcare service delivery framework in Punjab. The MSDS are developed by the Punjab Healthcare Commission through a collaborative approach, bringing together healthcare experts, healthcare practitioners from medical fraternity, Homeopathy, Tibb and other key stakeholders from public and private sector to ensure open debate, and use of scientific knowledge and bring in broad based consensus.

What are the key areas of MSDS for Hospitals?

The Minimum Service Delivery Standards (MSDS) prescribes minimum standards in ten (10) Key/Functional areas of patient care including:
  • Access, Assessment and Continuity of Care (ACC),
  • Care of Patient (COP)
  • Management of Medication (MOM),
  • Patient Rights and Education (PRE)
  • Hospital Infection Control (HIC),
  • Continuous Quality Improvement (CQI),
  • Responsibilities of Management (ROM),
  • Facility Management and Safety (FMS),
  • Human Resource Management (HRM),
  • Information Management Systems (IMS).

What is the role of PHC in implementation of MSDS at HCEs?

The PHC has published and disseminated the MSDS amongst the key stakeholders. The PHC is also facilitating and guiding Healthcare Establishments (HCEs) in implementation of MSDS through developing MSDS Reference Manual and by capacity building of Healthcare Service Providers through standard package of orientation/training on the key features of Standards. Furthermore, the PHC has employed a team of trained surveyors including health experts and subject specialists that survey a healthcare establishment using a standard assessment approach (Scoring Matrix) at various stages of issuing a regular-license to a Healthcare Establishment.
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MSDS Implementation Process
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